Effective Date: March 10, 2024
1. Introduction
Welcome to Caffeine Interactive. These Terms and Conditions (“Terms”) govern your use of our website located at https://caffeineinteractive.com (“Site”) and the digital marketing services (“Services”) we provide. By accessing our Site or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Services.
2. Services
Caffeine Interactive offers various digital marketing services, including but not limited to SEO, social media marketing, content creation, and website design and development. Detailed descriptions of the Services offered are provided on our Site.
3. User Obligations
By using our Services, you agree to:
Provide accurate, current, and complete information as may be prompted by any registration forms on the Site.
Maintain the security of your password and identification.
Accept all risks of unauthorized access to information and Registration Data.
4. Intellectual Property Rights
All content provided on the Site and in connection with the Services, including texts, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Caffeine Interactive or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.
5. Payment Terms
Services provided by Caffeine Interactive are subject to payment. Specific rates for various Services are listed on our Site. All payments are due upon receipt of invoice or as otherwise stated in any agreement you have with us.
6. Cancellation and Refund Policy
We understand that circumstances may change and you might need to cancel your engagement with our services. To accommodate this, our policy allows for the cancellation of services under the following conditions:
Notification: Clients wishing to cancel their services must provide written notification to our agency. This can be done via email or any other written communication method expressly provided by us.
Timing: To cancel your services, we require a notice period of 30 days prior to the next billing cycle or project milestone. Cancellations made within this period will prevent further charges or commitments for the upcoming period.
Process: Upon receiving your cancellation request, we will confirm the cessation of services and provide any necessary instructions or actions required to finalize the cancellation.
Refund Policy:
Please note that while we allow for the cancellation of services, our agency does not offer refunds for any payments already made. This includes, but is not limited to, payments for:
- Monthly or annual subscriptions
- Completed project milestones
- Any services already rendered up to the point of cancellation
We encourage our clients to consider their commitments carefully before engaging with our services. In specific scenarios where a service cannot be delivered as promised due to unforeseen circumstances from our end, we reserve the right to offer credits or adjustments on a case-by-case basis. Such considerations will be at the sole discretion of our agency and communicated explicitly to the affected clients.
Changes to This Policy:
Our agency reserves the right to modify or update this Cancellation and Refund Policy at any time. Such changes will be effective immediately upon posting the updated policy on our website. We encourage clients to review this policy periodically to stay informed of any changes.
For any questions or clarifications regarding our Cancellation and Refund Policy, please contact us at info@caffeineinteractive.com.
7. Disclaimers
The Services of Caffeine Interactive are provided “as is.” We do not warrant that the Services will be uninterrupted, error-free, or completely secure.
8. Limitation of Liability
Caffeine Interactive will not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our Services or the performance of the Services.
9. Amendments to Terms
We reserve the right to amend these Terms at any time. When we do, we will revise the updated date at the top of this page.
10. Governing Law
These Terms will be governed by and construed in accordance with the laws of Travis County, Texas, without giving effect to any principles of conflicts of law.
11. Contact Us
For any questions or comments regarding these Terms or the Services, please contact us at:
Moon Gleam LLC dba Caffeine Interactive Technologies
7500 Rialto Blvd. Suite 250
Austin, TX 78735
United States